Refund policy

At Coco Beauty Box, we want you to love your purchase. Please read our return and refund policy carefully before placing an order.

Returns & Exchanges

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used cosmetic and skincare products.

We may accept returns only if:

  • The item is unused, unopened, and in its original packaging

  • The return request is made within 14 days of delivery

  • The item is in resalable condition

To request a return, please contact us at [your email address] with your order number and reason for return.
Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping fees are non-refundable.

Faulty or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

We will assess the issue and arrange a replacement or refund where appropriate.

Sale Items

Items purchased during sales or promotions are final sale and are not eligible for return or refund unless faulty.

Change of Mind

We do not offer refunds or exchanges for change of mind, including but not limited to:

  • Colour preferences

  • Texture expectations

  • Skin reactions (as individual results may vary)

Contact Us

For any questions regarding returns or refunds, please contact us at:

📧 support@cocobeautybox.com