Shipping policy

Thank you for shopping with Coco Beauty Box.
Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Orders placed after business hours, on weekends, or during promotions may take slightly longer to process.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

2. Shipping Within Australia

We currently ship Australia-wide.

  • Standard Shipping: Estimated delivery time is 3–7 business days

  • Express Shipping: Estimated delivery time is 1–3 business days

Delivery times are estimates and may vary due to courier delays or peak periods.

3. Shipping Fees

Shipping costs are calculated at checkout and displayed before payment.

We may offer free shipping promotions from time to time, which will be clearly stated on our website.

4. International Shipping

At this time, international shipping is not available.

5. Tracking & Delivery

Tracking will be provided via email once your order has been shipped.

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect address details provided by the customer.

6. Delays & Lost Parcels

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

  • Courier services

  • Weather conditions

  • Customs or unforeseen circumstances

If your order appears lost or delayed, please contact us and we will assist where possible.

7. Contact Us

If you have any questions about shipping, please contact us at:

📧 support@cocobeautybox.com